INTRODUCTION:
Today, customer service is a competitive advantage for companies of all sizes. A great customer experience leads to a loyal and repeat customer base. To create an awesome experience, you need to equip your staff with the tools needed to succeed in the modern age. Customer service bots have been proven to be faster and more efficient than live agents when it comes to answering common questions or solving basic problems. In this blog post, we will cover how bot-toons can help you create better experiences for your customers by saving time and energy from repetitive tasks that require little empathy or creativity on behalf of humans.
WHAT ARE EMAIL BOTS?
Email bots are digital assistants that can be trained to send out targeted email messages for you. There are two ways that you can utilize email bots:
1) As an Adjunct to an In-house Team
The first way is to simply have your email bot work with your current in-house team members. Bots can help channel queries and support issues coming in through your contact form, social channels, or public chat boxes into a queue system where humans can answer them.
2) As an Outsourced Team
The second way is to have your email bot work independently. The bot will be set up to automate a large part of your inbox, allowing for rapid response times.
HOW DO THEY WORK?
Email bots utilize artificial intelligence (AI) agents based on natural language processing and machine learning technologies. These software programs give computers the ability to understand human language, both written and verbal. The bots have the ability to recognize details, concepts, and context of your text, providing a more natural and friendly experience. By using AI, the bots can understand the context and quickly respond accordingly.
HOW DO BOTS HELP CUSTOMER SERVICE?
Bots are employed in customer service better than humans because they’re much faster in their responses. It’s possible to build a solution with a chatbot that can handle specific tasks that might take an agent several minutes or even hours to accomplish. Bots can also respond that little bit quicker than a human could, making them ideal for handling many repetitive questions from a large variety of customers.
HOW DO EMAIL BOTS HELP REFINE CUSTOMER RELATIONSHIPS?
Email bots are a great tool for helping people understand each other better, making the customer experience that much easier. Bots can process natural language and quickly respond with intelligent solutions and new information that can be shared with the customer. The bots can also communicate a sentiment in an empathetic way, which makes them ideal for responding to customers in distress. The bot can be programmed to follow a set of questions that are designed to help the customer better understand why you’ve made the recommendation.
BENEFITS OF SUCH EMAIL BOTS IN REFINING CUSTOMER RELATIONSHIPS:
1) MORE EFFICIENT
What used to be a two-day ordeal is now only 2 hours of work.
2) LESS HUMAN INTERACTION
Instead of relying on humans to answer and reply, you can now save your staff’s time and energy by utilizing bots to do all the work.
3) CUSTOMER RECORDS
You can store all the information in the bot’s database, so it’ll be there whenever you need it. Keep track of common questions, so you can see what your customers are typically requesting. Also, find out what customers are saying about your business.
4) MORE PERSONAL
Bots can create a more personal connection with your customers. They can respond in an empathetic way, much like humans would. This could allow your team to bypass a lot of the daily mundane tasks that are required in customer service, making it easier to focus on doing what they do best.
CONCLUSION:
Businesses of all sizes should consider bots if they are looking for a way to improve their customer service. They’re much faster and more efficient than humans, making them ideal for situations that require quick action. The bots can help your team to understand your customers better and create a better connection with them. By adopting Email Bots, businesses can develop and refine customer relationships, creating a better customer experience.
At Mynd, our email BOTS built with proprietary NLP Engine reads customer emails, identifies the customer intent & responds to the customers mail with resolution thus helping organizations save anywhere between 35% – 60%. To know more, visit https://www.myndsolution.com/ai_capabilities.php#eMail